By the end of this course, students will be able to:
Understand Salesforce CRM and its importance in modern businesses
Navigate and use Salesforce objects, records, and fields
Differentiate between standard, custom, and external objects
Automate business processes using tools like Workflow Rules and Process Builder
Write basic SOQL queries
Understand data security through user roles and sharing rules
Use AppExchange to extend Salesforce functionality
Grasp the fundamentals of Apex for custom logic
Course Curriculum
What is Salesforce primarily known for?
This course introduces learners to Salesforce, the world’s leading cloud-based CRM platform. Through hands-on learning, conceptual modules, and a final quiz, students will gain a solid foundation in Salesforce’s core components, data structure, automation tools, and customization capabilities.
Salesforce Essentials: CRM Foundations and Automation
