Salesforce Open CTI Retirement: Upgrading Contact Centers with Agentforce

Last Updated on May 7, 2026 by Rakesh Gupta The clock is officially ticking for organizations relying on legacy telephony frameworks. Salesforce has placed Open CTI into maintenance mode, establishing a firm retirement date of February 28, 2028. For IT leaders and customer service directors, the Salesforce Open CTI end

The post Salesforce Open CTI Retirement: Upgrading Contact Centers with Agentforce appeared first on Automation Champion.